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About this Role
CRM Executive at StartupCA (Full Time)
Language Skills - CRM Executive must be proficient in English speaking, reading
and writing, and must be able to effectively handle all types of communication
with the customers, verbal and written, in a highly courteous manner.
Analytical thinking and Adaptive to Situation the CRM executive must have a
great sense of understanding to analyse customers behaviour and reaction to
effectively deal with their issues and/or grievances.
Empathetic listener / Grievance Handling the CRM Executive is required to be
highly empathetic, courteous and polite throughout all the conversations with
the customers. He/she should be a good listener with a sharp presence of mind
and must be able to handle any irate customer being soft spoken and empathetic.
Relationship building The CRM Executive should possess great interpersonal
skills and must be good in nurturing relationships with existing and new
Ability to work under pressure and multitasking the CRM Executive is expected
to handle all incoming and outgoing calls with full zeal and enthusiasm, along
with all written communication with customers through various online mediums
Organizational skills The CRM Executive must have very orderly approach to
work. He or she must be able to prioritize tasks with attention to detail, and
must possess great time management skills.
Self-Motivated and a Team player the CRM Executive must be an individual
performer and a team player. He/she is required to coordinate with all the
departments to get all the necessary information which is required to provide
better service and accurate information to the customers. He/she must be a self-motivator.
Location : MAYUR VIHAR PHASE - 1, ACHARYA NIKETAN,DELHI
Experience : 0 - 2 years
Job type : FTE
Industry : SOFTWARE, IT & ITES
Offer : Interesting and challenging work in a large and dynamically developing company • Exciting projects involving newest technologies • Professional development opportunities • Excellent compensation and benefits package, performance bonus program. • Liaise extensively with stakeholders.
Role Responsibilities-What you need to do
|Role||:||Sales & Marketing|
|Industry Type||:||SOFTWARE, IT & ITES|
|Functional Area||:||Customer Service|
|Bachelor Degree||:||Any Bachelor Degree in Any Specialization|
Benefit and Perks
|Performance Bonus ,||flexible working hour ,|