About this Role

CRM Executive at StartupCA (Full Time)

StartupCA, 110091

Rs.150000-300000 Annum

1. Language Skills - CRM Executive must be proficient in English speaking, reading and writing, and must be able to effectively handle all types of communication with the customers, verbal and written, in a highly courteous manner. 2. Analytical thinking and Adaptive to Situation the CRM executive must have a great sense of understanding to analyse customers behaviour and reaction to effectively deal with their issues and/or grievances. 3. Empathetic listener / Grievance Handling the CRM Executive is required to be highly empathetic, courteous and polite throughout all the conversations with the customers. He/she should be a good listener with a sharp presence of mind and must be able to handle any irate customer being soft spoken and empathetic. 4. Relationship building The CRM Executive should possess great interpersonal skills and must be good in nurturing relationships with existing and new customers. 5. Ability to work under pressure and multitasking the CRM Executive is expected to handle all incoming and outgoing calls with full zeal and enthusiasm, along with all written communication with customers through various online mediums and emails 6. Organizational skills The CRM Executive must have very orderly approach to work. He or she must be able to prioritize tasks with attention to detail, and must possess great time management skills. 7. Self-Motivated and a Team player the CRM Executive must be an individual performer and a team player. He/she is required to coordinate with all the departments to get all the necessary information which is required to provide better service and accurate information to the customers. He/she must be a self-motivator.


Skills And Capabilities

More From Circlebox Creative
CRM Executive at StartupCA (Full Time)

Job Requirement

Job title : CRM Executive at StartupCA
Experience : 0 - 2 years
Job type : FTE
Industry : SOFTWARE, IT & ITES
Offer : Interesting and challenging work in a large and dynamically developing company • Exciting projects involving newest technologies • Professional development opportunities • Excellent compensation and benefits package, performance bonus program. • Liaise extensively with stakeholders.

Role Responsibilities-What you need to do

1. Queries seeking product information 2. Complaints related to product quality and/or delivery service 3. Follow-up queries 4. Taking orders from customers who are not able to place their orders online or wish to place their orders over the phone 5. Make outbound calls related to: taking customer orders, asking for feedback, suggestions and complaints. 6. Make follow up calls to customers until their issue is resolved and the customer is satisfied. 7. Regularly check the company’s emails and respond to them promptly with most accurate and updated information, and do regular follow ups regarding the same until the issue is resolved. 8. Handle all social media queries (Facebook, Instagram, etc) by responding to in-boxed messages and comments. 9. Maintain all customer data and feedback reports in excel and keep it up-to-date.
Role : Sales & Marketing
Industry Type : SOFTWARE, IT & ITES
Functional Area : Customer Service
Employment Type : FTE


Bachelor Degree : Any Bachelor Degree in Any Specialization
Addition Qualification
Benefit and Perks
Performance Bonus ,flexible working hour ,
Defence ,

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