Customer Support Executive at StartupCA

S T A R T U P C A

About this Role

Customer Support Executive at StartupCA (Full Time)

StartupCA, 110091

Rs.200000-350000 Annum

Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables etc Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures. Actively driving and ensuring sale target Achievement, management of sales support function and timely work completion of customers Responsible for team training, hand holding and ensuring high retention of team Ensure implementation of training programme for skill development Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel Drive performance incentive structure and sales promotion schemes Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy

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Skills And Capabilities

Customer Support Executive at StartupCA (Full Time)

Job Requirement

Job title : Customer Support Executive at StartupCA
Location : MAYUR VIHAR PHASE - 1, ACHARYA NIKETAN,Delhi
Experience : 0 - 3 years
Job type : FTE
Industry : SOFTWARE, IT & ITES
Offer : 1-Building and maintaining profitable relationships with key customers. 2-Resolving customer complaints quickly and efficiently. 3-Meeting with managers in the organization to plan strategically. 4-Understanding key customer individual needs and addressing these. 5-Conducting business reviews using CRM programs. 6-Help sales team up-sell or cross-sell services and products 7-Proficient in MS Office, MS Excel, with working knowledge of CRM platforms 8. Schedule regular meetings with customers to ensure they are satisfied

Role Responsibilities-What you need to do

1-Building and maintaining profitable relationships with key customers. 2-Resolving customer complaints quickly and efficiently. 3-Meeting with managers in the organization to plan strategically. 4-Understanding key customer individual needs and addressing these. 5-Conducting business reviews using CRM programs. 6-Help sales team up-sell or cross-sell services and products 7-Proficient in MS Office, MS Excel, with working knowledge of CRM platforms 8. Schedule regular meetings with customers to ensure they are satisfied